Have a question about the Studio or Live Stream? Click here
Where do I sign up for On Demand workouts?
You can sign up via our website or via the Apple app or Android app (coming very soon). There are slightly different pricing options via the app due to limitations of our systems.
Where do I login to On Demand?
If you'd like to login via your computer, head over to our Login page for all the details. For future reference you can find the Login page link in the main menu.
If you're on your phone we'd recommend using the Apple app or the Android app (coming very soon).
If you first signed up via our website then please contact us.
If you first signed up via the app, then please login to Apple or Android.
If you do not see an active subscription when tapping on the Apple or Android buttons above, then you either:
1. Do not have an active subscription, or
2. You did not first subscribe or sign-up via the app and should contact us.
I can't log into the app
If you first signed up via our website, please try resetting your password at the login page here.
If you first signed up via the app, please try resetting your password at the login page of the app.
If that doesn't help you gain access, try deleting and reinstalling the app (this won't affect your subscription).
If you're still stuck, please contact us and provide as much detail as you can such as what phone you have and what exactly is happening.
I can log into the app but I am having an issue playing videos or accessing content
Try deleting and reinstalling the app (this won't affect your subscription).
If you're still stuck, please contact us and provide as much detail as you can such as what phone you have and what exactly is happening.
I would like help with an issue or problem I'm having with my app, or I would like to give some feedback
Please contact us and provide as much detail as you can such as what phone you have and what exactly is happening.
By downloading the app, have I automatically started paying any fees?
Nope! You are not charged simply by downloading the app / vid-app.
You are free to navigate and explore the app to get a feel of the content within, and you are also able to watch any preview videos that are available.
To view, edit or cancel any active subscriptions or purchases, please see the instructions above.
How does the “Free Trial” work?
Once you’ve created your account, the Free Trial will start automatically and you will be able to access all the parts of the app that are included within the Free Trial. Depending on the option you choose, payments will automatically begin at the end of the Free Trial.
How do I use Airplay and Chromecast?
To use AirPlay and Chromecast, make sure you are within range and connected to the devices or network.
When you’re playing a video inside the app, look for the icon of the device you’re trying to connect to in the bottom right of the video.
Press the icon it will connect! If it doesn’t, please check your connections.
Can I access my account on another device (i.e. if I purchased on iPhone can I access my account on Android?)
Yes. Simply download the app / vid-app from the App Store for that device, and log in using your account.
What if I'm not very fit?
Never fear, just go at your own pace. Need to sit down or skip a few reps? Do it. Fitness isn’t about smashing yourself every single time. Just listen to your body and do what feels right for you.
What if I can't dance?
We workout to the beat and are inspired by dance, but it doesn’t matter if you have two left feet! It’s not a dance class and when you lose yourself to the music, magic happens.
What's the difference between Live Stream and On Demand?
Our Live Stream classes are broadcast so you can join our studio classes in real-time. You can access On Demand workouts anytime. You need to book Live Stream classes from our timetable. On Demand workouts don't need to be booked, simply login and away you go! Note that a Live Stream membership includes On Demand access.
Are your workouts suitable for pregnancy or new mums?
This depends on you. If you've never worked out before, starting while you're pregnant isn't recommended. If you regularly worked out prior to being pregnant, then please contact us and we'll send you a comprehensive guide and suggest some times to organise a chat with Libby. Same goes for new mums.
